Privacy Policy Statement

Jylentova values the privacy of our visitors and is committed to protecting your personal information in accordance with Malaysian regulations. This policy explains what data we collect and how we use, share, and safeguard it.

Information We Collect

We collect only necessary information to provide you with exceptional travel services and support.

• Contact details you provide through forms, such as name, email, and phone number, to communicate with you.
• Preferences and inquiries you mention when using our guides, helping us personalize your experience.
• Technical data from website usage, including browser type and device, for security and service improvements.
• Feedback and reviews to enhance our itineraries and overall user experience for all visitors.

How We Use Your Data

Your data enables us to maintain a high standard of customer care and travel planning.

• To respond to your requests and provide accurate travel guidance.
• To send relevant route updates, notifications, or requested information about our services.
• To improve our digital tools and user experience based on anonymized analytics.
• To comply with local laws and respond to legal obligations regarding data use.

Legal Basis for Processing

We process your personal information according to Malaysian data protection laws and traveler rights.

Your consent is obtained before collecting any data, and processing is limited to purposes you have authorized. You may withdraw consent at any time by contacting us.

Sharing Information

Your privacy is important. We only share limited data when required by law or with service providers for site operations.

• We may share technical data with trusted service partners who maintain our digital infrastructure and support operations.
• If compelled by legal request or regulatory requirement, information may be disclosed to appropriate authorities.
• Aggregated or anonymized data may be used for statistical research without identifying users individually.

Data Security

Our team uses technical and organizational safeguards to protect your data. Access to your information is limited to authorized individuals, and regular security checks are performed. While every effort is made to keep your data safe, please be aware that no website can offer absolute security. You remain responsible for securing your login details and handling sensitive information with care.

Your Rights

You may request access, correction, or deletion of your personal information at any time.

• Request a copy of your personal data from our records.
• Ask for corrections of inaccurate or outdated information we hold about you.
• Request deletion of your data, subject to compliance with legal retention requirements.
• Withdraw consent or object to certain data processing activities.

Use of Cookies

We use cookies to optimize your experience and collect anonymized analytics. You may manage your cookie preferences at any time via your browser settings.

Read Cookie Policy Read Cookie Policy

Contact Us

For privacy requests, data protection questions, or concerns about our privacy practices, contact our team using the information below.

Policy Changes and Updates

We may occasionally update this Privacy Policy to align with new laws or improvements in our services. Major changes will be announced on our website.